McLean, VA, Feb 7, 2023 – AppTek, a global leader in Artificial Intelligence (AI), Machine Learning (ML), Automatic Speech Recognition (ASR), Neural Machine Translation (NMT), Natural Language Processing / Understanding (NLP/U) and Text-to-Speech (TTS) technologies, today announced a partnership with RWS, a world-leading provider of technology-enabled language, content and intellectual property services, to deliver enterprise customers with a bespoke user-centric interactive voice platform designed to address the challenges of having deeper and more complex personalized human-machine voice interactions within enterprise-specific domains.
"As more people continue to adopt hands-free and screen-less ways of interacting, voice has become a vital channel to drive guided customer experiences," said Elsa Sklavounou, VP of AI Alliances and Global Partnerships at RWS. "We are excited to work with AppTek to tackle the cognitive challenges inherent in human-machine voice interactions and unlock deeper understanding between users across the enterprise. "
The partnership will enable enterprise customers to build and deploy fully immersive, interactive voice experiences that address more complex domain- and user-specific questions rather than the traditional method of ushering users through a curated list of prescribed questions along a linear dialog flow. Traditionally the platform harnesses unstructured knowledge from within an enterprise's data repository to create structured domain-specific knowledge graphs and components, and then form intelligent multilateral relations within them, which can be linked together at scale to construct meaningful replies relevant to what is being asked by the user. Through the integration with Tridion Docs, this is enhanced with the ability to use structured content which is already semantically enriched, to drive even more precise responses tailored to the domain and context of the query.
Voice recognition technology will be powered by AppTek's ASR featuring 4D for HLT (Human Language Technology) methodology, which accounts for the many dialects, domains, demographics, and devices/channels critical to capturing every voice when transcribing multilingual speech. The ASR can be adapted to better serve the domain-specific requirements of the enterprise, including accounting for noisy acoustic environments, non-standard terminology, recognition of hard-to-pronounce terms, user errors, and resolving canonical forms when passing speech information back to the platform.
"We are thrilled to partner with RWS," said Kyle Maddock, SVP of Marketing and Business Development at AppTek. "Our advanced automatic speech recognition technology, augmented with ancillary technologies including large language models and confusion networks to better capture and reformat the variety of ways users interact via voice, is the perfect fit for organizations needing to support the complex domain-specific voice queries capable within the RWS's Tridion platform."
The partnership supports immersive voice applications for a wide array of industries, including retail and e-commerce, banking and finance, healthcare and hospitality, pharmaceuticals, government, energy, education, legal, manufacturing, and more.
For more information, visit www.apptek.com and www.tridion.com.
About AppTek
AppTek is a global leader in artificial intelligence (AI) and machine learning (ML) technologies for automatic speech recognition (ASR), neural machine translation (NMT), natural language processing/understanding (NLP/U) and text-to-speech (TTS) technologies. The AppTek platform delivers industry-leading, real-time streaming and batch technology solutions in the cloud or on-premises for organizations across a breadth of global markets such as media and entertainment, call centers, government, enterprise business, and more. Built by scientists and research engineers who are recognized among the best in the world, AppTek’s multidimensional 4D for HLT (human language technology) solutions cover hundreds of dialects, domains, devices/channels and demographics, and drive scalable, high-impact results with speed and precision. For more information, please visit http://www.apptek.com.
About RWS
RWS is the global leader in content management and translation technology and services — more than 80 of the top 100 global companies work with us.
Tridion Docs is our DITA-based Component Content Management System (CCMS). It allows you to optimize and automate complex content processes at scale and with confidence. You can author, review, localize, manage and deliver information using structured content and AI to create technical documentation, policies, procedures and other types of critical and regulatory content.
Tridion Docs also enables easy information discovery and automated delivery of the right information to the right recipient using AI driven recommendations, so employees, business partners and customers gain easy access to the information they need in the moment.
For further information, please visit: www.rws.com/.
AppTek.ai is a global leader in artificial intelligence (AI) and machine learning (ML) technologies for automatic speech recognition (ASR), neural machine translation (NMT), natural language processing/understanding (NLP/U), large language models (LLMs) and text-to-speech (TTS) technologies. The AppTek platform delivers industry-leading solutions for organizations across a breadth of global markets such as media and entertainment, call centers, government, enterprise business, and more. Built by scientists and research engineers who are recognized among the best in the world, AppTek’s solutions cover a wide array of languages/ dialects, channels, domains and demographics.
